FAQs & Troubleshooting
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- 1Load paper in the paper tray
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Glossy Paper does not feed correctly.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5(Video) Load A4/Letter paper
- 6Paper Jam
- 7Replace Ink
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10Use voice mail on the same line as my Brother machine.
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12One or more of my colors are not printing (blank).
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Clean the paper pick-up rollers
- 16Set up your Brother machine on a wireless network.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19What is Brother iPrint&Scan?
- 20Can I print from or scan to Android™ mobile device?
- 21Improve poor print quality.
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23(Video) Update the Driver or Firmware for your Brother machine
- 24(Video) Unpack your Brother machine
- 25(Video) Connect telephone line and power cords
- 26Easy Scan to E-mail
- 27(Video) Install Ink Cartridges
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Reset the network settings to the factory default
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Send a fax
- 38Choose receive mode.
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42My Brother machine could not be found over the network when I installed drivers on my computer.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Ink Low
- 47Document Jam
- 48Where is the USB port on the machine?
- 49What is Distinctive Ring and how do I program it?
- 50"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)