FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Use voice mail on the same line as my Brother machine.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11The LCD displays an error code when I use Web icon (Brother Web Connect).
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Replace Ink
- 17Unable to Print XX
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Out of Fax Memory
- 24Connect your Brother machine to your mobile device via a wireless router or access point.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Where can I find the ink cartridges for my new Brother machine?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The printer status is Offline or Paused.
- 29One or more of my colors are not printing (blank).
- 30Document Jam
- 31When I print, the pages are smudged with ink.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Store a Speed Dial number from my Brother machine's Caller ID History.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Cannot print after a Windows 10 update (June 2020)
- 40High Temperature
- 41Cannot Detect
- 42Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46Install Starter Ink
- 47How do I know which side up my photo paper should be in the tray?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 50I cannot print using my Brother machine on a wireless network (Mac)