FAQs & Troubleshooting
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387 Results
- 1Paper Jam (With Video Instructions)
- 2What is Brother iPrint&Scan?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot print using my Brother machine on a wireless network (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Replace Ink
- 10Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 11Configure and use the Scan to Network feature (For Windows)
- 12What is Brother Web Connect?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Change the printer driver settings (Windows/macOS)
- 16Why doesn't the machine answer when receiving a call?
- 17The scanner cover support has come off. (With Video Instructions)
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20The printer status is Offline or Paused.
- 21Improve poor print quality.
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Printout is misaligned when using glossy papers or postcards.
- 25Printing/ Scanning with a mobile device
- 26Can I print from or scan to Android™ Smartphone?
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Print the Network Configuration Report.
- 32Load paper in the paper tray.
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 38Cannot Detect Ink Volume
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40How to identify your Operating System (OS).
- 41Change the number of times my Brother machine rings before it answers.
- 42Cannot Detect
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45Forward a fax to another fax machine when my machine has a mechanical problem.
- 46What is the recommended paper?
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Print command (LPR) (Linux)
- 50Easy Scan to E-mail