FAQs & Troubleshooting
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278 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Ink
- 3(Video) Load A4/Letter paper
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Paper Jam (With Video Instructions)
- 6The scanner cover support has come off. (With Video Instructions)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10(Video) Install Ink Cartridges
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Document Jam (With Video Instructions)
- 14Wrong Paper
- 15Transfer faxes to the PC when my machine has a mechanical issue.
- 16(Video) Connect telephone line and power cords
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19One or more of my colors are not printing (blank).
- 20What is Brother iPrint&Scan?
- 21Unable to Scan AX
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Set up your Brother machine on a wireless network.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26The printer status is Offline or Paused.
- 27Forward a fax to another fax machine when my machine has a mechanical problem.
- 28Easy Scan to E-mail
- 29I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 30Load paper in the paper tray
- 31Install starter ink cartridges
- 32Printing/ Scanning with a mobile device
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Ink Absorber Full / Ink Absorber Pad Full
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37(Video) Set up your Brother machine
- 38Install Starter Ink
- 39Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Cannot Detect Ink Volume
- 42Printer Locked
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Can I print from or scan to Android™ Smartphone?
- 47Use voice mail on the same line as my Brother machine.
- 48Confirm that a FAX I sent was received correctly.
- 49Load an Envelope (Manual Feed Slot)
- 50Reset the network settings to the factory default.