FAQs & Troubleshooting
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278 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanner cover support has come off. (With Video Instructions)
- 7Paper Jam (With Video Instructions)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Easy Scan to E-mail
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What is Brother iPrint&Scan?
- 13Can I print from or scan to Android™ Smartphone?
- 14(Video) Connect telephone line and power cords
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Load paper in the paper tray
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 23Load an Envelope (Manual Feed Slot)
- 24(Video) Unpack your Brother machine
- 25(Video) Install Ink Cartridges
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Document Jam (With Video Instructions)
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Cannot Detect
- 30(Video) Set up your Brother machine
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Install Starter Ink
- 34Add your Brother machine with AirPrint (macOS)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 40The printer status is Offline or Paused.
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42My Brother machine could not be found over the network when I installed drivers on my PC.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47Use voice mail on the same line as my Brother machine.
- 48Replace Ink
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot save a file downloaded from the Brother support website (For Windows)