FAQs & Troubleshooting
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378 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Configure and use the Scan to Network feature (For Windows)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam (With Video Instructions)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The scanner cover support has come off. (With Video Instructions)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Document Jam
- 12Use voice mail on the same line as my Brother machine.
- 13My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 18The printer status is Offline or Paused.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Load envelopes into my machine
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Unable to Print 5X
- 26Improve poor print quality.
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28Install Starter Ink
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30One or more of my colors are not printing (blank).
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32How to identify your Operating System (OS).
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34When I print, the pages are smudged with ink.
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36Reset the print server to the default factory settings.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Can I print from or scan to Android™ Smartphone?
- 40Configure a cover page for PC-FAX.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43Configure the printer driver to get correctly-ordered printouts.
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Replace Ink
- 50The text and images on my copies and sent faxes are reversed.
