FAQs & Troubleshooting
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388 Results
- 1Open the "Scanners and Cameras" and Properties.
- 2Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14The scanner cover support has come off. (With Video Instructions)
- 15What is Brother iPrint&Scan?
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Reset the print server to the default factory settings.
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 21Change the number of times my Brother machine rings before it answers.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 24When I print, the pages are smudged with ink.
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Configure and use the Scan to Network feature (For Windows)
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28No Paper Fed
- 29Use voice mail on the same line as my Brother machine.
- 30Replace Ink
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Change the printer driver settings (Windows/macOS)
- 33Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35Configure and use the Scan to FTP feature
- 36Paper Jam (With Video Instructions)
- 37Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 45Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 46Printer Locked
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Cannot Detect Ink Volume