FAQs & Troubleshooting
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349 Results
- 1Paper Jam
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3One or more of my colors are not printing (blank).
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10How do I load paper?
- 11Improve poor print quality.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 15Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 18Ink Absorber Full
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 23When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 24Out of Memory
- 25Confirm that a FAX I sent was received correctly.
- 26Load envelopes into my machine
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Ink Low
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37Replace Ink
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Open the Control Panel (For Windows)
- 41I cannot start ControlCenter4.
- 42The edge of glossy paper is smudged.
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44No Paper Fed
- 45"Offline" appears on the Status Monitor.
- 46Configure and use the Scan Key Tool (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 49Can third party ink be used to refill the ink cartridges?
- 50Document Jam