FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Can I print from or scan to Android™ Smartphone?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I am unable to change my Brother machine's Receive Mode.
- 6Can third party ink be used to refill the ink cartridges?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9Paper Jam
- 10How do I load envelopes into my machine?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14Cover is Open
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16Forward a fax to another fax machine when my machine has a mechanical problem.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Delete numbers stored in my Brother machine's Caller ID History.
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Can I use voice mail on the same line as my Brother machine?
- 23How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25When I print, the pages are smudged with ink. What should I do?
- 26Can my Brother machine print a report to verify a fax I sent was received?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Delete print jobs from the print queue.
- 32Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Stop my Brother machine from automatically redialing a number.
- 35How do I know which receive mode to select?
- 36Make my copied images lighter or darker.
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39No Paper Fed
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41The print speed is very slow when I use XML Paper Specification Printer Driver.
- 42Scan a document from the Windows Vista Photo Gallery
- 43How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 44I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Glossy Paper does not feed correctly. What can I do?
- 48When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50Where is the USB port on the machine?