FAQs & Troubleshooting
Popular |
295 Results
- 1Protect your Brother machine against unauthorised access over the network
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 7Check the firmware version.
- 8Paper Jam
- 9Load paper in the paper tray
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11One or more of my colors are not printing (blank).
- 12When I print, the pages are smudged with ink.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15The edge of glossy paper is smudged.
- 16How do I know which side up my photo paper should be in the tray?
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Set up your Brother machine on a wireless network.
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30Cannot Detect
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Why doesn't the machine answer when receiving a call?
- 33Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36The scanner cover support has come off. (With Video Instructions)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 43Change the printer driver settings (Windows/macOS)
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48I am experiencing problems sending a fax.
- 49Replace Ink
- 50Confirm that a FAX I sent was received correctly.