FAQs & Troubleshooting
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300 Results
- 1Protect your Brother machine against unauthorised access over the network
- 2Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Check the firmware version.
- 5Cannot Detect Ink Volume
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9The scanner cover support has come off. (With Video Instructions)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Make a two-sided copy of an ID card.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15The text and images on my copies and sent faxes are reversed.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Paper Jam
- 20Improve poor print quality.
- 21Confirm that a FAX I sent was received correctly.
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25Cannot print after a Windows 10 update (June 2020)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I cannot make borderless prints.
- 31How to identify your Operating System (OS).
- 32The LCD displays an error code when I use Web icon (Brother Web Connect).
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 35Select Receive mode.
- 36How do I know which side up my photo paper should be in the tray?
- 37Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 38When I print, the pages are smudged with ink.
- 39Print the received faxes that are stored in memory.
- 40Load envelopes
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Add your Brother machine with AirPrint (macOS)
- 44Set up your Brother machine on a wireless network.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Delete print jobs from the print queue.