FAQs & Troubleshooting
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140 Results
- 106/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 206/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 306/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 402/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 501/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 601/10/2024What is the default password for my Brother machine?
- 701/04/2024(Video) How to Email Print
- 809/22/2023I cannot scan via network.
- 908/29/2023Verify if the Brother machine has a dial tone.
- 1008/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1107/20/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 1207/20/2023Enable the Brother machine's network interface.
- 1307/12/2023I'm using the Cut Print feature to resize my Letter documents to Half Letter size, print them on Letter paper, and then cut the paper in half – but the margins are uneven in my final Half Letter printouts. (Windows only)
- 1407/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 1506/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1606/08/2023Print documents on Letter paper, and then cut the paper in half to Half Letter size automatically.
- 1706/08/2023Copy an ID card on Letter paper, and then cut the paper in half automatically.
- 1806/08/2023Copy documents on Letter paper, and then cut the paper in half to Half Letter size automatically.
- 1906/08/2023What is the recommended paper?
- 2006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2206/01/2023Add your Brother machine with AirPrint (macOS)
- 2306/01/2023Delete print jobs from the print queue.
- 2405/31/2023Paper Size Mismatch
- 2505/16/2023Print the WLAN Report
- 2605/16/2023Check the Print Alignment from Your Brother Machine
- 2705/16/2023Check the Print Quality
- 2805/16/2023Load Documents in the Automatic Document Feeder (ADF)
- 2905/16/2023Clean the Paper Pick-up Rollers
- 3005/16/2023Print a Fax Stored in the Machine's Memory
- 3105/16/2023Reset the Network Settings to Factory Default
- 3205/16/2023Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 3305/16/2023Paper is Jammed in the Front of the Machine (Jam Front)
- 3405/16/2023Remove Paper Scraps Jammed in the ADF
- 3505/16/2023Document is Jammed inside the ADF Unit
- 3605/16/2023Document is Jammed in the Top of the ADF Unit
- 3705/16/2023Print the Network Configuration Report
- 3805/16/2023Paper is Jammed in the Back of the Machine (Jam Rear)
- 3905/16/2023I cannot print from my computer via USB.
- 4004/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4104/06/2023The printer status is Offline or Paused.
- 4203/27/2023Change the printer driver settings (Windows)
- 4303/27/2023"Offline" appears on the Status Monitor. (Windows)
- 4402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4512/19/2022Cannot Detect Ink Volume
- 4612/19/2022Install Starter Ink
- 4712/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4812/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4912/19/2022Can third party ink be used to refill the ink cartridges?
- 5012/19/2022One or more of my colors are not printing (blank).