FAQs & Troubleshooting
![]() |
Latest |
179 Results
- 106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 205/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 305/22/2024(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 405/22/2024(Video) Scan to an Editable Text File Using OCR
- 505/22/2024(Video) When I print photos, the color quality is not good.
- 605/21/2024(Video) Print the WLAN Report
- 705/21/2024(Video) Reset the Network Settings to Factory Settings
- 805/21/2024(Video) Print the Network Configuration Report
- 905/21/2024(Video) Enable the Brother machine's network interface.
- 1003/29/2024(Video) Clean the Paper Pick-up Rollers
- 1103/29/2024(Video) Change the paper size and paper type
- 1203/29/2024(Video) No Paper / No Paper Fed
- 1302/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1401/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1501/10/2024What is the default password for my Brother machine?
- 1601/04/2024(Video) How to Email Print
- 1709/22/2023I cannot scan via network.
- 1808/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1907/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 2006/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2106/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2406/01/2023Add your Brother machine with AirPrint (macOS)
- 2506/01/2023Delete print jobs from the print queue.
- 2605/16/2023I cannot print from my computer via USB.
- 2704/19/2023I cannot install the Brother software (Mac)
- 2804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2904/06/2023The printer status is Offline or Paused.
- 3003/27/2023Change the printer driver settings (Windows)
- 3103/27/2023"Offline" appears on the Status Monitor. (Windows)
- 3203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3302/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3502/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3612/19/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3712/19/2022Cannot Detect Ink Volume
- 3812/19/2022Install Starter Ink
- 3912/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4012/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4112/19/2022Can third party ink be used to refill the ink cartridges?
- 4212/19/2022One or more of my colors are not printing (blank).
- 4312/19/2022Replace Ink
- 4412/19/2022Ink Low
- 4512/19/2022Improve poor print quality.
- 4612/19/2022Cannot Detect
- 4712/19/2022When I print photos, the color quality is not good.
- 4812/13/2022How to identify your Operating System (OS).
- 4910/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5010/20/2022Install the Brother Mobile Connect application (for mobile device)