FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the MP tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8Enable the Brother machine's network interface.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Cannot Detect
- 12Toner Low or Prepare New Toner Cartridge
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14(Video) Document is Jammed in the Top of the ADF Unit
- 15How to identify your Operating System (OS).
- 16Cannot Print ##
- 17Use Universal Print (Windows)
- 18(Video) Remove Small Scraps of Paper Jammed in the ADF
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Out of Memory
- 22Ghosting images
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 25What is the default password for my Brother machine?
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27Wrong Toner or Wrong Toner Cartridge
- 28(Video) Document is Jammed under the Document Cover
- 29Media Type Mismatch or Media Mismatch
- 30"Offline" appears on the Status Monitor. (Windows)
- 312-sided Disable or 2-sided Disabled
- 32No Toner
- 33Drum !
- 34Drum End Soon
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38Delete a network scanner entry. (Linux)
- 39Poor fixing
- 40Document Jam
- 41Toner specks
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48Export an address book and import it to another machine
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)