FAQs & Troubleshooting
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386 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Carry out calibration to improve the color density
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Inside
- 7Load paper in the paper tray
- 8I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 9Replace Belt
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Curled or wavy
- 12Reset the network settings to the factory default (video instructions available)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Can I print from or scan to Android™ Smartphone?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Can I use voice mail on the same line as my Brother machine?
- 18What driver package format is supported by my Linux distribution?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Replace Drum
- 22Replace Toner
- 23Turn the Toner Save mode on or off
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Toner scatter or toner stain
- 26Jam Duplex
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Protect your Brother machine against unauthorised access over the network
- 29Reset the network settings to the factory default (video instructions).
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Adjust color settings by using the custom setting in the printer driver
- 32The printer status is Offline or Paused.
- 33Uneven density appears periodically across the page.
- 34Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 35Poor fixing
- 36Replace WT Box
- 37Jam Tray 1 / Jam Tray 2
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Duplex Disabled
- 42My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 43Document Jam
- 44Jam MP Tray
- 45White streaks or bands down the page
- 46Colored lines across the page
- 47Colored streaks or bands down the page
- 48All one color
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50I cannot save a file downloaded from the Brother support website (For Windows)