FAQs & Troubleshooting
![]() |
Popular |
364 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Duplex (two-sided) scan
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10What is Brother iPrint&Scan?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12What driver package format is supported by my Linux distribution?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Tips for copy/scanning and preventing document jams
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19Can I use voice mail on the same line as my Brother machine?
- 20White streaks or bands appear down the page.
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Vertical colored streaks or bands appear on the page.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26What is the BRAdmin Professional software used for?
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Printouts have toner scatter or toner stain.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37How do I install the Optional Tray Unit?
- 38What is the recommended paper?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Pre-Required Procedures (Linux)
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43White spots or hollow print appears.
- 44Delete print jobs from the print queue.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 48How can I prevent public access to certain features on my Brother machine?
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.