FAQs & Troubleshooting
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362 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Duplex (two-sided) scan
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 8What can happen if the wrong paper is used in your machine.
- 9Colored lines appear across the page.
- 10Nothing is printed on the page or some colors are missing.
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Pre-Required Procedures (Linux)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I connect to the Active Directory server using the LDAP feature?
- 18White streaks or bands appear down the page.
- 19The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Protect your Brother machine against unauthorised access over the network
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24How do I replace the waste toner box?
- 25Replace the drum unit.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32Delete print jobs from the print queue.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 35Can I print on transparencies e.g. for overhead projectors?
- 36Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 37Tips for copy/scanning and preventing document jams
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 40Printouts have wrinkles.
- 41Spots are printed at 75mm.
- 42Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 43Color around the edge of printing is incorrect.
- 44Vertical colored streaks or bands appear on the page.
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46Enable the Brother machine's network interface.
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50When I send a fax from the machine, an error "not register." or "not registered." is displayed.
