FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Setup and use Brother PC-FAX receiving
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Drum
- 6Turn the Toner Save mode on or off
- 7What is Brother iPrint&Scan?
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9Load paper in the paper tray
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11Colored streaks or bands down the page
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Offset image
- 16Poor fixing
- 17Colored lines across the page
- 18Replace Toner
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21How to identify your Operating System (OS).
- 22Can I print from or scan to Android™ Smartphone?
- 23Color misregistration
- 24Uneven density appears periodically across the page.
- 25Replace Belt
- 26Curled or wavy
- 27White lines, bands or ribbing across the page
- 28All one color
- 29Completely blank or some colors are missing.
- 30Protect your Brother machine against unauthorised access over the network
- 31Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35What kind of memory can I use?
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 39Scan a document and e-mail it as an attachment. (For Windows)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Document Jam
- 45Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 46White spots or hollow print
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Combine multiple scanned documents into a single file with PaperPort™