FAQs & Troubleshooting
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369 Results
- 1Setup and use Brother PC-FAX receiving
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Curled or wavy
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Toner scatter or toner stain
- 8All one color
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Can I print from or scan to Android™ Smartphone?
- 12Offset image
- 13Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 14White lines, bands or ribbing across the page
- 15White spots or hollow print
- 16Print both sides of paper or a booklet automatically
- 17Color misregistration
- 18Uneven density appears periodically across the page.
- 19Colored streaks or bands down the page
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Wrinkle
- 22Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 23What driver package format is supported by my Linux distribution?
- 24Replace Parts
- 25Poor fixing
- 26White streaks or bands down the page
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28Completely blank or some colors are missing.
- 29What is Brother iPrint&Scan?
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 33Replace WT Box
- 34Colored lines across the page
- 35Set up the Brother machine to 2-sided(duplex) print the received faxes.
- 36How do I know which receive mode to select?
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 42The printer status is Offline or Paused.
- 43Set up my Brother machine to forward the received faxes to another location.
- 44Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 45I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 46Jam Rear
- 47Jam Inside
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 50Load paper in the paper tray