FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printouts have wrinkles.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Nothing is printed on the page or some colors are missing.
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 11Protect your Brother machine against unauthorised access over the network
- 12What driver package format is supported by my Linux distribution?
- 13White spots or hollow print appears.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16How do I turn off/on the Toner Save Mode?
- 17I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 18How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 19Adjust color settings by using the custom setting in the printer driver
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 24Vertical colored streaks or bands appear on the page.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Tips for copy/scanning and preventing document jams
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30How to identify your Operating System (OS).
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Pre-Required Procedures (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37Can I use voice mail on the same line as my Brother machine?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Printouts have toner scatter or toner stain.
- 40What is Distinctive Ring and how do I program it?
- 41What is the recommended paper?
- 42Color around the edge of printing is incorrect.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Delete print jobs from the print queue.
- 46Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 47Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49Why doesn't the machine answer when receiving a call?
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?