FAQs & Troubleshooting
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336 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Printouts have toner scatter or toner stain.
- 5How do I clear vertical lines or streaks that appear in the copies I made?
- 6Tips for copy/scanning and preventing document jams
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Printouts have wrinkles.
- 11The printer status is Offline or Paused.
- 12Colored lines appear across the page.
- 13Can I print on transparencies e.g. for overhead projectors?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15What driver package format is supported by my Linux distribution?
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21Scan and save a document in PDF format (Scan to File)
- 22Why doesn't the machine answer when receiving a call?
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24How do I install the Optional Tray Unit?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Change the printer driver settings (Windows/macOS)
- 28When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 29How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 30Pre-Required Procedures (Linux)
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Can I use voice mail on the same line as my Brother machine?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34Spots are printed at 75mm.
- 35How do I turn off/on the Toner Save Mode?
- 36The image is ghosted.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45I am asked to enter a password when starting the Remote Setup application. What is the password?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Is my Brother machine compatible with Windows Vista?
- 48Which E-mail packages are compatible with ControlCenter3?
- 49Replace the toner cartridge
- 50Scan a document from a Windows XP application