FAQs & Troubleshooting
Latest |
302 Results
- 10107/05/2018Windows 7 Support Information
- 10210/27/2017I cannot print from my computer via network. (For Macintosh)
- 10310/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10404/01/2016I'm using Macintosh. What is the PreScan option used for?
- 10503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10603/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 10703/25/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10803/25/2016What is the difference between the toner cartridge and the drum unit?
- 10903/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 11003/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11103/25/2016What is the Network Shared printing?
- 11203/25/2016Discover the MAC address of the Brother network card
- 11303/25/2016Can I print from or scan to Android™ Smartphone?
- 11403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11503/24/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11603/24/2016Is my Brother machine compatible with third party print servers?
- 11703/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11803/24/2016I cannot scan via USB. (Mac OS X)
- 11903/24/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12003/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 12103/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 12203/24/2016Scan a document in Mac OS X 10.7.
- 12303/24/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12403/23/2016What can happen if the wrong paper is used in your machine.
- 12503/23/2016What is the BRAdmin Professional software used for?
- 12604/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12712/17/2014When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 12812/15/2014Set up my Brother machine to forward the received faxes to another location.
- 12911/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13011/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13111/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13211/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13309/19/2014Why doesn't my Brother machine have a dial tone?
- 13409/19/2014Scan a document in Mac OS X 10.6.
- 13506/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 13602/20/2014Check the firmware version.
- 13702/07/2014PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 13801/29/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 13901/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 14001/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 14101/27/2014How do I set up a group for broadcasting faxes?
- 14201/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 14301/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 14401/27/2014How do I replace the OPC belt cartridge?
- 14501/27/2014How can I clean the inside of the machine?
- 14601/27/2014"Paper Jam C" error appears on the LCD. What should I do?
- 14701/27/2014"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 14801/27/2014How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 14901/27/2014How do I install the Optional Lower Tray Unit?
- 15001/27/2014How do I install additional memory?