FAQs & Troubleshooting
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307 Results
- 1What is Brother iPrint&Scan?
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The color of your printouts is not what you expected
- 6Configure and use the Scan to Network feature (For Windows)
- 7Replace WT (waste toner) Box
- 8The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Easy Scan to E-mail
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The printer status is Offline or Paused.
- 14Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 15I keep getting the error message "Authenticate Err (Authentication error)".
- 16Wrinkle
- 17Load paper in the paper tray
- 18Jam Rear
- 19Colored streaks or bands down the page
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Print both sides of paper or a booklet automatically
- 23Print on both sides of the paper (2-sided/duplex Printing).
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Can I print from or scan to Android™ Smartphone?
- 28Replace PF Kit xx
- 29Color misregistration
- 30Nothing is printed on the page
- 31Out of Memory
- 32Document Jam
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Configure and use the Scan to E-mail Server feature.
- 38Jam Manual Feed
- 39Configure and use the Scan to FTP feature
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Uneven density appears periodically across the page
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Printing/ Scanning with a mobile device
- 44The LCD displays an error code when I use Web icon (Brother Web Connect).
- 45Curled or wavy
- 46What can happen if the wrong paper is used in your machine.
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Smudges on printed pages (Poor fixing)