FAQs & Troubleshooting
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340 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Turn the Toner Save mode on or off
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Reset the network settings to the factory default (video instructions available)
- 8Reset the network settings to the factory default (video instructions).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Wrinkle
- 11Can I print from or scan to Android™ Smartphone?
- 12The color of your printouts is not what you expected
- 13Curled or wavy
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Colors are light or unclear on the whole page
- 19Completely blank or some colors are missing.
- 20Configure and use the Scan to Network feature
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Colored lines across the page
- 26What is Brother iPrint&Scan?
- 27My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Adjust color settings by using the custom setting in the printer driver
- 30Uneven density appears periodically across the page.
- 31Toner scatter or toner stain
- 32Jam Inside
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Jam Tray
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39Why doesn't the machine answer when receiving a call?
- 40Confirm that a FAX I sent was received correctly
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Print on plain paper or bond paper from the Manual feed slot
- 44Offset image
- 45Scan and save a document in PDF format (Scan to File)
- 46Can I use voice mail on the same line as my Brother machine?
- 47Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 48White streaks or bands down the page
- 49White lines, bands or ribbing across the page
- 50All one color