FAQs & Troubleshooting
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338 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Can I print from or scan to Android™ Smartphone?
- 8Print on plain paper or bond paper from the Manual feed slot
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Adjust color settings by using the custom setting in the printer driver
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Wrinkle
- 16Reset the network settings to the factory default (video instructions available)
- 17Drum Error (Drum!)
- 18Color misregistration
- 19Install additional memory.
- 20Replace Toner
- 21Setup and use Brother PC-FAX receiving
- 22Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Delete print jobs from the print queue.
- 27What is Brother iPrint&Scan?
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31Curled or wavy
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Can I use voice mail on the same line as my Brother machine?
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Poor fixing
- 37Colors are light or unclear on the whole page
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Reset the network settings to the factory default (video instructions).
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41Can I print on transparencies e.g. for overhead projectors?
- 42Change the printer driver settings (Windows/macOS)
- 43The paper is skewed when it's printed.
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45What can happen if the wrong paper is used in your machine.
- 46Set up your Brother machine on a wireless network.
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48Configure and use the Scan to FTP feature
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50No Belt Unit