FAQs & Troubleshooting
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340 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Printouts are curled or wavy.
- 3Reset the network settings to the factory default
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 8Printouts have wrinkles.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Print on plain paper or bond paper from the Manual feed slot
- 12Adjust color settings by using the custom setting in the printer driver
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Reset the network settings to the factory default (video instructions available)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19Replace Toner
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Delete print jobs from the print queue.
- 24Configure and use the Scan to Network feature
- 25Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 26Configure a cover page for PC-FAX.
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28The paper is skewed when it's printed.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30The toner does not fix to paper well. (Poor fixing)
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Clean the scanner to improve the copy or fax quality
- 33Confirm that a FAX I sent was received correctly
- 34Windows 10 Support Information
- 35Cannot print after a Windows 10 update (June 2020)
- 36I get a TS error when trying to print on a wireless network.
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Configure and use the Scan to FTP feature
- 41Open the "Scanners and Cameras" and Properties.
- 42How to identify your Operating System (OS).
- 43I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Setup and use Brother PC-FAX receiving
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48WT Box End Soon
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).