FAQs & Troubleshooting
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342 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Printouts are curled or wavy.
- 10Printouts have wrinkles.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Print on plain paper or bond paper from the Manual feed slot
- 14The toner does not fix to paper well. (Poor fixing)
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Reset the network settings to the factory default (video instructions available)
- 24Turn the Toner Save Mode on or off.
- 25Delete print jobs from the print queue.
- 26Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Can I use AirPrint with my Brother machine?
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Can I use voice mail on the same line as my Brother machine?
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37No Belt Unit
- 38I am asked to enter a password when starting the Remote Setup application. What is the password?
- 39Can I print from DOS applications?
- 40Install additional memory.
- 41What driver package format is supported by my Linux distribution?
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44I keep getting the error message "Authenticate Err (Authentication error)".
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Configure and use the Scan to Network feature
- 47How to identify your Operating System (OS).
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Adjust color settings by using the custom setting in the printer driver