FAQs & Troubleshooting
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300 Results
- 1Configure and use the Scan to Network feature (For Windows)
- 2Cover is Open
- 3Configure and use the Scan to E-mail Server feature.
- 4Replace Drum
- 5Print a document securely using the Secure Print feature (Windows)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The printer status is Offline or Paused.
- 8Send a PC-FAX
- 9What can happen if the wrong paper is used in your machine.
- 10Replace Belt
- 11Uneven density appears periodically across the page
- 12What is the recommended paper?
- 13Replace WT (waste toner) Box
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Print the Network Configuration Report
- 16The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Jam Manual Feed
- 19Jam Rear
- 20Where can I find my Brother machine's serial number?
- 21Replace Fuser
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I keep getting the error message "Authenticate Err (Authentication error)".
- 27How do I know which receive mode to select?
- 28Replace PF Kit xx
- 29I am asked to enter a password when starting the Remote Setup application. What is the password?
- 30I am experiencing issues sending a fax.
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Curled or wavy
- 35Load paper in the paper tray
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Toner scatter or toner stain
- 40Protect your Brother machine against unauthorised access over the network
- 41Configure and use the Scan to FTP feature
- 42How to identify your Operating System (OS).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Toner Error
- 45I can print but cannot scan via network. (For Windows)
- 46I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 47No Waste Toner
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)