FAQs & Troubleshooting
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321 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Wrinkle
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What driver package format is supported by my Linux distribution?
- 7Scan and save a document in PDF format (Scan to File)
- 8Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Can I use voice mail on the same line as my Brother machine?
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Colored lines across the page
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Delete the faxes stored in my Brother machine's memory.
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Toner scatter or toner stain
- 26Curled or wavy
- 27White lines, bands or ribbing across the page
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Turn the Toner Save mode on or off
- 30Configure and use the Scan to Network feature
- 31Configure and use the Scan to FTP feature
- 32Change the printer driver settings (Windows/macOS)
- 33Set up my Brother machine to forward the received faxes to another location.
- 34Transfer faxes to the PC when my machine has a mechanical problem
- 35Drum Error (Drum!)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The printer status is Offline or Paused.
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Protect your Brother machine against unauthorised access over the network
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 45How to identify your Operating System (OS).
- 46Configure a cover page for PC-FAX.
- 47What is Distinctive Ring and how do I program it?
- 48What kind of memory can I use?
- 49Reset the network settings to the factory default (video instructions).
- 50What is the recommended paper?