FAQs & Troubleshooting
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358 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6What is Brother iPrint&Scan?
- 7Replace Laser
- 8Jam Tray 1 / Jam Tray 2
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12The printer status is Offline or Paused.
- 13Cover is Open
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15Jam Duplex
- 16Jam Rear
- 17Curled or wavy
- 18Wrinkles or creases
- 19Replace Fuser
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Configure a cover page for PC-FAX.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Configure the boot method through the front panel of my Brother machine.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Is my Brother machine compatible with Windows Vista?
- 33Curled
- 34Out of Memory
- 35Page skewed
- 36Enable the Brother machine's network interface.
- 37Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Size Error
- 41Drum Stop
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Print both sides of paper or a booklet automatically
- 44Drum Error (Drum!)
- 45Document Jam
- 46Toner specks
- 47Jam Inside
- 48Jam MP Tray
- 49White lines, bands or ribbing across the page
- 50The faxes I send are always received with a vertical black line.
