FAQs & Troubleshooting
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367 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Jam Inside
- 12Wrinkles or creases
- 13Page skewed
- 14The printer status is Offline or Paused.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 20Duplex (two-sided) scan
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Curled or wavy
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Replace PF Kit xx
- 25Replace Laser
- 26Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Replace Drum
- 29Replace Fuser
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 32Pre-Required Procedures (Linux)
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Jam Rear
- 36Lines across the page
- 37White lines, bands or ribbing across the page
- 38Hollow print
- 39Jam Tray 1 / Jam Tray 2
- 40Black lines down the page
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43Transfer faxes to the PC when my machine has a mechanical problem
- 44Out of Memory
- 45What driver package format is supported by my Linux distribution?
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48White spots or black spots at 3.7 in. (94 mm) intervals
- 49Document Jam
- 50Jam Duplex