FAQs & Troubleshooting
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362 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Wrinkles or creases
- 7Duplex (two-sided) scan
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Curled or wavy
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Jam Inside
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Replace Drum
- 17Jam Tray 1 / Jam Tray 2
- 18Configure and use the Scan to Network feature (For Windows)
- 19Pre-Required Procedures (Linux)
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Gray background
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Setup and use Brother PC-FAX receiving
- 25Hollow print
- 26Black lines down the page
- 27Can I print from or scan to Android™ Smartphone?
- 28How do I make my faxed documents lighter or darker? (Fax Contrast)
- 29Jam MP Tray
- 30Replace Toner
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Black toner marks across the page
- 35Page skewed
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37What driver package format is supported by my Linux distribution?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39The printer status is Offline or Paused.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Toner specks
- 43Ghost
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Replace PF Kit xx
- 48Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 49Can I use voice mail on the same line as my Brother machine?
- 50Jam Rear