FAQs & Troubleshooting
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362 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 10Duplex (two-sided) scan
- 11Hollow print
- 12Curled or wavy
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14Jam Inside
- 15Replace Drum
- 16Replace Toner
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Ghost
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Reset the network settings to the factory default (video instructions).
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Black toner marks across the page
- 24White lines, bands or ribbing across the page
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26What is Brother iPrint&Scan?
- 27Can I print from or scan to Android™ Smartphone?
- 28Setup and use Brother PC-FAX receiving
- 29Pre-Required Procedures (Linux)
- 30White lines across the page
- 31Turn the Toner Save mode on or off
- 32All black
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Gray background
- 40How to identify your Operating System (OS).
- 41How do I make my faxed documents lighter or darker? (Fax Contrast)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43The printer status is Offline or Paused.
- 44Jam Rear
- 45Black lines down the page
- 46Configure and use the Scan to E-mail Server feature.
- 47Configure and use the Scan to Network feature (For Windows)
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50Can I print from DOS applications?