FAQs & Troubleshooting
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352 Results
- 1Black toner marks across the page
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5What is Brother iPrint&Scan?
- 6I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9How to load numbered checks or forms in the paper tray?
- 10White spots or black spots at 3.7 in. (94 mm) intervals
- 11How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 12Wrinkles or creases
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15White lines across the page
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21White lines down the page
- 22What driver package format is supported by my Linux distribution?
- 23Pre-Required Procedures (Linux)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Remotely access my Brother machine to forward my faxes to another machine.
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 29Toner specks
- 30Gray background
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Enable the Brother machine's network interface.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39The printer status is Offline or Paused.
- 40Scan and save a document in PDF format (Scan to File)
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I keep getting the error message "Authenticate Err (Authentication error)".
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49How do I make my copied images lighter or darker?
- 50The paper is skewed when it's printed.