FAQs & Troubleshooting
![]() |
Popular |
321 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 8What driver package format is supported by my Linux distribution?
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Scan and save a document in PDF format (Scan to File)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14The printer status is Offline or Paused.
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Can I connect to the Active Directory server using the LDAP feature?
- 17I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Pre-Required Procedures (Linux)
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30How do I install the Optional Tray Unit?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I use voice mail on the same line as my Brother machine?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34How do I improve the copy or fax quality?
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36ControlCenter3 displays a blank screen at startup (Windows)
- 37When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?