FAQs & Troubleshooting
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303 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4The printer status is Offline or Paused.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6How do I clear the message "Paper Jam Back" from the LCD display?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can I print from DOS applications?
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Pre-Required Procedures (Linux)
- 16What is Brother iPrint&Scan?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 19What kind of memory can I use?
- 20Confirm that a FAX I sent was received correctly
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26How to identify your Operating System (OS).
- 27I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30How do I install the Optional Tray Unit?
- 31Scan and save a document in PDF format (Scan to File)
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33How do I clear the message "Check Paper Size" from the display?
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36What is the difference between the toner cartridge and the drum unit?
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I am asked to enter a password when starting the Remote Setup application. What is the password?
- 40How do I install additional memory?
- 41How do I print an envelope from my computer?
- 42Configure the Scan to Email Feature (Linux)
- 43What is the suffix and prefix for the Fax to Server feature?
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45What driver package format is supported by my Linux distribution?
- 46Cannot print after a Windows 10 update (June 2020)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)