FAQs & Troubleshooting
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294 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I know which side up my photo paper should be in the tray?
- 4How do I load paper?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7How do I replace the Ink Cartridge?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13The edge of glossy paper is smudged.
- 14I cannot remove red-eye.
- 15Why can't I print when an ink cartridge is empty?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Discover the MAC address of the Brother network card
- 18Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Set up an outgoing message for Fax/Tel Mode.
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 24I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Can I use voice mail on the same line as my Brother machine?
- 28The LCD displays an error code (number). What does it mean?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34How do I factory reset the print server?
- 35What is the BRAdmin Professional software used for?
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37I can print but cannot scan via network. (For Windows)
- 38"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Protect your Brother machine against unauthorised access over the network
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Can I print from or scan to Android™ Smartphone?
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
