FAQs & Troubleshooting
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226 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2Can I print from DOS applications?
- 3I can print but cannot scan via network. (For Windows)
- 4I can receive a fax, but cannot receive a telephone call.
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer status is Offline or Paused.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10How do I install additional memory?
- 11Change the printer driver settings (Windows/macOS)
- 12Verify if the Brother machine has a dial tone
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 16Why doesn't the machine answer when receiving a call?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I can print but cannot scan via network. (For Macintosh)
- 23Check the IP addresses of your PC and the Brother machine
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Why doesn't my Brother machine have a dial tone?
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 27How do I clear the message "MFC is Busy" or "Connect Failure"?
- 28I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Open the "Scanners and Cameras" and Properties.
- 31How to identify your Operating System (OS).
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34The paper is skewed when it's printed.
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 37How do I configure fax forward to e-mail?
- 38The Interface of the Control Center has changed suddenly. Why?
- 39What is a "Generic PCL Driver"?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44How do I factory reset the print server?
- 45I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46Configure and use the Scan Key Tool (Linux)
- 47Scan using XSane or GIMP (Linux)
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Delete a network scanner entry. (Linux)