FAQs & Troubleshooting
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224 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I can print but cannot scan via network. (For Windows)
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13Print the Network Configuration page
- 14Send a fax using PC-FAX with LPD/LPRng (Linux)
- 15How to identify your Operating System (OS).
- 16Change the printer driver settings (Windows/macOS)
- 17Does NC-2200w work with Windows Vista?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20What can happen if the wrong paper is used in your machine.
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22Delete print jobs from the print queue.
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I am sharing my Brother machine. I can print but cannot scan.
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32How do I improve the copy or fax quality?
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I install additional memory?
- 36Vertical streaks appear in my copies.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44How do I program the date and time?
- 45What does "MACHINE ERROR XX" mean?
- 46I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)