FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 3I cannot print from my computer via USB.
- 4The machine does not print anything.
- 5How do I improve the copy or fax quality?
- 6What is UPnP and SSDP?
- 7Does NC-2200w work with Windows Vista?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11How do I factory reset the print server?
- 12Pre-Required Procedures (Linux)
- 13The printer status is Offline or Paused.
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18I am experiencing problems receiving faxes. What can I do?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Functions supported in the Windows 7 built-in drivers
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 28What can happen if the wrong paper is used in your machine.
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Delete print jobs from the print queue.
- 36How to identify your Operating System (OS).
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39My Brother machine misfeeds paper.
- 40I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 41Why doesn't the machine answer when receiving a call?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45How do I install the Optional Tray Module?
- 46How do I install additional memory?
- 47I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48Replace the toner cartridge.
- 49Vertical streaks appear in my copies.
- 50I'm using Macintosh. What is the PreScan option used for?