FAQs & Troubleshooting
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217 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I factory reset the print server?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Delete print jobs from the print queue.
- 10The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 11My Brother machine misfeeds paper.
- 12I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14I am experiencing problems receiving faxes. What can I do?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18Pre-Required Procedures (Linux)
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 23Scan using XSane or GIMP (Linux)
- 24Cannot print after a Windows 10 update (June 2020)
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28I cannot scan when using SELinux (Security-Enhanced Linux)
- 29Important points for specifying the scan area (Linux)
- 30To install the printer driver easily using a tool. (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32How to identify your Operating System (OS).
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via USB.
- 35I can print but cannot scan via network. (For Windows)
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 38I'm using Windows XP. I cannot scan with the USB cable.
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42What is a "Generic PCL Driver"?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44What is Distinctive Ring and how do I program it?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 47What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 48Can I print from DOS applications?
- 49What can happen if the wrong paper is used in your machine.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?