FAQs & Troubleshooting
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360 Results
- 1Replace Drum
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Pre-Required Procedures (Linux)
- 8Faint
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11Jam Inside
- 12Reset the network settings to the factory default (video instructions).
- 13Replace Toner
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 16White lines across the page
- 17Replace Fuser
- 18Page skewed
- 19Configure and use the Scan to Network feature (For Windows)
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 22Scan Unable xx
- 23Jam MP Tray
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Can I print from or scan to Android™ Smartphone?
- 26Drum Error (Drum!)
- 27What kind of memory can I use?
- 28Wrinkles or creases
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Document Jam
- 32Toner specks
- 33Jam Duplex
- 34Black toner marks across the page
- 35Hollow print
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37How do I know which receive mode to select?
- 38Change the printer driver settings (Windows/macOS)
- 39Curled
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41What driver package format is supported by my Linux distribution?
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Can I print on transparencies e.g. for overhead projectors?
- 46Reduce printing noise
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Make my copied images lighter or darker.
- 50The printer status is Offline or Paused.