FAQs & Troubleshooting
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294 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 3How do I improve the copy or fax quality?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I'm using Macintosh®. What are the settings in the Scanner window used for?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The printer status is Offline or Paused.
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29Protect your Brother machine against unauthorised access over the network
- 30The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 31The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 32Change the printer driver settings (Windows/macOS)
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35How many copies can I make when I sort multiple copies using the ADF?
- 36When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37How do I clear the message "Paper Jam Inside" from the LCD display?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Scan and save a document in PDF format (Scan to File)
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44Can I use voice mail on the same line as my Brother machine?
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Cannot print after a Windows 10 update (June 2020)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.