FAQs & Troubleshooting
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332 Results
- 1Duplex Copy (1-sided to 2-sided)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The printer status is Offline or Paused.
- 11Scan and save a document in PDF format (Scan to File)
- 12How do I make my copied images lighter or darker?
- 13What is Brother iPrint&Scan?
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15How to identify your Operating System (OS).
- 16How to load numbered checks or forms in the paper tray?
- 17Line across the page
- 18White lines across the page
- 19What driver package format is supported by my Linux distribution?
- 20I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 21Can I use voice mail on the same line as my Brother machine?
- 22Faint
- 23How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Hollow print
- 26Black lines down the page
- 27All black
- 28Pre-Required Procedures (Linux)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31White lines down the page
- 32Ghost
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Remotely access my Brother machine to forward my faxes to another machine.
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37How do I install the Optional Tray Unit?
- 38Install PaperPort™ 12SE / 14SE onto Windows 10.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44White spots or black spots at 3.7 in. (94 mm) intervals
- 45What is Distinctive Ring and how do I program it?
- 46Wrinkles or creases
- 47Gray background
- 48I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Print on labels and envelopes from the MP tray.
- 50Scan from the Brother iPrint&Scan application using Windows Phone.