FAQs & Troubleshooting
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291 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Scan and save a document in PDF format (Scan to File)
- 3How many copies can I make when I sort multiple copies using the ADF?
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 7The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9How do I improve the copy or fax quality?
- 10How to identify your Operating System (OS).
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12I want to know more information about the advanced features of my Brother machine.
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Can I use voice mail on the same line as my Brother machine?
- 18How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 22When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The printer status is Offline or Paused.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30What is Brother iPrint&Scan?
- 31Can I print from or scan to Android™ Smartphone?
- 32The paper is skewed when it's printed.
- 33I am asked to enter a password when starting the Remote Setup application. What is the password?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 36Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 37How do I clear the message "Document Jam" from the display?
- 38How do I clear the message "Paper Jam Inside" from the LCD display?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40How do I install the Optional Tray Unit?
- 41How do I install additional memory?
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43I can print but cannot scan via network. (For Windows)
- 44How do I clear the message "Check Paper Size" from the display?
- 45When scanning the documents to an FTP server located locally on my network or on the internet, I get a transmission error. What can I do?
- 46Protect your Brother machine against unauthorised access over the network
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Use the Universal Printer Driver for PCL
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.