FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4How do I factory reset the print server?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Pre-Required Procedures (Linux)
- 7How to identify your Operating System (OS).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Does NC-2200w work with Windows Vista?
- 10When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 11I cannot print from my computer via network. (For Macintosh)
- 12Cannot print after a Windows 10 update (June 2020)
- 13Configure scan settings without administrator privileges (Linux)
- 14Change the printer driver settings (Windows/macOS)
- 15What is a "Generic PCL Driver"?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Can I reduce the size of a received fax on this machine?
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19Can I print from DOS applications?
- 20Replace the drum unit.
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I am unable to print from a client PC to a printer on a print server. (Linux)
- 23Windows 10 Support Information
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Can I print from or scan to Android™ Smartphone?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 28I'm using Windows XP. I cannot scan with the USB cable.
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30Why are my sent faxes always received with a black vertical line down the page?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34Configure the Scan to Email Feature (Linux)
- 35Important points for specifying the scan area (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42I cannot print from my computer via USB.
- 43The printer status is Offline or Paused.
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Functions supported in the Windows 7 built-in drivers
- 46I can print but cannot scan via network. (For Macintosh)
- 47I can receive a fax, but cannot receive a telephone call.
- 48The paper is skewed when it's printed.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50I cannot scan via USB. (Mac OS X)