FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Scan and save a document in PDF format (Scan to File)
- 12When I print, the pages are smudged with ink. What should I do?
- 13What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 14The printer status is Offline or Paused.
- 15Can I use voice mail on the same line as my Brother machine?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21How do I factory reset the network settings?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Load photo paper into my machine.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Replace Ink
- 33How do I load envelopes into my machine?
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36Enable the Brother machine's network interface.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39How to identify your Operating System (OS).
- 40Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42The edge of glossy paper is smudged.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44Print using only the black ink cartridge when the Color cartridges have run out.
- 45How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48What is the BRAdmin Professional software used for?
- 49Set up your Brother machine on a wireless network.
- 50How do I know which side up my photo paper should be in the tray?