FAQs & Troubleshooting
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337 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6How do I know which side up my photo paper should be in the tray?
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9I cannot send a fax using PC-FAX (Windows 10)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Where is the USB port on the machine?
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Enable the Brother machine's network interface.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25What is Brother iPrint&Scan?
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 30One or more of my colors are not printing (blank). What can I do?
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Print the Network Configuration List
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Erase the messages stored in my Brother machine's built-in Message Center.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40When I print, the pages are smudged with ink. What should I do?
- 41Replace Ink
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Delete print jobs from the print queue.
- 45How to identify your Operating System (OS).
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Confirm that a FAX I sent was received correctly.
- 48How do I factory reset the network settings?
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)