FAQs & Troubleshooting
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339 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot print using my Brother machine on a wireless network (Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from or scan to Android™ Smartphone?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Load paper in the paper tray
- 12What is Brother iPrint&Scan?
- 13How do I know which side up my photo paper should be in the tray?
- 14One or more of my colors are not printing (blank). What can I do?
- 15When I print, the pages are smudged with ink. What should I do?
- 16What driver package format is supported by my Linux distribution?
- 17Scan and save a document in PDF format (Scan to File)
- 18How do I load envelopes into my machine?
- 19The printer status is Offline or Paused.
- 20Replace Ink
- 21Pre-Required Procedures (Linux)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Can I use voice mail on the same line as my Brother machine?
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I cannot remove red-eye.
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Delete print jobs from the print queue.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.