FAQs & Troubleshooting
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345 Results
- 1REPLACE DRUM
- 2Print Unable
- 3Setup and use Brother PC-FAX receiving
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5How to identify your Operating System (OS).
- 6I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Check Connection
- 9JAM INSIDE
- 10Set up your Brother machine on a wireless network.
- 11Replace Toner
- 12Can I use AirPrint with my Brother machine?
- 13Print both sides of paper or a booklet automatically
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Curled
- 16Jam Rear
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Send a PC-FAX
- 23When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Poor fixing
- 26Document Jam
- 27What is Brother iPrint&Scan?
- 28I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30MANUAL FEED
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 34White lines down the page
- 35Gray background
- 36Ghost
- 37All black
- 38I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 39What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Can I print from or scan to Android™ Smartphone?
- 45Store numbers on my Brother machine for easy dialing from the PC.
- 46Drum End Soon
- 47Faint
- 48Reset the network settings to the factory default
- 49Print on envelopes, labels, or thick paper from the manual feed slot.
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).