FAQs & Troubleshooting
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305 Results
- 1What is Brother iPrint&Scan?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4The printer status is Offline or Paused.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Cannot print after a Windows 10 update (June 2020)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22What is the recommended paper?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Discover the MAC address of the Brother network card
- 29How do I make my faxed documents lighter or darker? (Fax Contrast)
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Transfer faxes to the PC when my machine has a mechanical problem
- 32How do I clean white or black spots on printed documents?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34Set up your Brother machine on a wireless network.
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Can I set my Brother machine to forward the faxes I receive to another location?
- 43What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46What driver package format is supported by my Linux distribution?
- 47Can I use voice mail on the same line as my Brother machine?
- 48How do I clean the drum unit?
- 49Scan a document from a Windows Vista application
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.