FAQs & Troubleshooting
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318 Results
- 1Hollow print
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Curled (video instructions available)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Toner
- 6REPLACE DRUM
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Setup and use Brother PC-FAX receiving
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Curled or wavy
- 11Wrinkles or creases
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Can I print from or scan to Android™ Smartphone?
- 15Page skewed
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Curled
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24JAM INSIDE
- 25Check Connection
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Turn the Toner Save mode on or off
- 29Combine multiple scanned documents into a single file with PaperPort™
- 30Configure a cover page for PC-FAX.
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 33What is Toner Continue Mode?
- 34Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 35Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 36Clean the paper pick-up roller (video instructions available)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38The printer status is Offline or Paused.
- 39MANUAL FEED
- 40Toner Low or Prepare New Toner Cartridge
- 41Drum Error (Drum!)
- 42White lines, bands or ribbing across the page
- 43Faint
- 44Reset the network settings to the factory default (video instructions).
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46"Offline" appears on the Status Monitor.
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49No Paper
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?