FAQs & Troubleshooting
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318 Results
- 1REPLACE DRUM
- 2White lines across the page
- 3Setup and use Brother PC-FAX receiving
- 4White lines down the page
- 5White lines, bands or ribbing across the page
- 6Ghost
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8JAM INSIDE
- 9Wrinkles or creases
- 10Curled (video instructions available)
- 11No Paper
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16Toner specks
- 17Jam Rear
- 18Curled or wavy
- 19Lines across the page
- 20Replace Toner
- 21Page skewed
- 22Hollow print
- 23Black lines down the page
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Gray background
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 32When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 33Curled
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 36"Offline" appears on the Status Monitor.
- 37Duplex Copy (1-sided to 2-sided)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Check Connection
- 40Size mismatch
- 41Poor fixing
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44JAM DUPLEX
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46Black toner marks across the page
- 47Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 48All black
- 49I cannot print from my computer via USB.
- 50Cannot print after a Windows 10 update (June 2020)