FAQs & Troubleshooting
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272 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Check Connection
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7JAM TRAY 1
- 8Can I print from or scan to Android™ Smartphone?
- 9Curled (video instructions available)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Can I use voice mail on the same line as my Brother machine?
- 14REPLACE DRUM
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 18Document Jam
- 19Gray background
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Curled
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Store numbers on my Brother machine for easy dialing from the PC.(For users who installed the Internet fax feature into their Brother machines.)
- 27Cannot print after a Windows 10 update (June 2020)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30Setup and use Brother PC-FAX receiving
- 31NO TONER
- 32The printer status is Offline or Paused.
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Cover is Open
- 35JAM INSIDE
- 36Curled or wavy
- 37Wrinkles or creases
- 38White lines, bands or ribbing across the page
- 39White lines across the page
- 40Why doesn't the machine answer when receiving a call?
- 41What is the recommended paper?
- 42Black lines down the page
- 43All black
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48How to identify your Operating System (OS).
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)