FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3REPLACE DRUM
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8Confirm that a FAX I sent was received correctly
- 9Jam Rear
- 10JAM INSIDE
- 11How to identify your Operating System (OS).
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother iPrint&Scan?
- 15The printer status is Offline or Paused.
- 16Wrinkles or creases
- 17JAM TRAY 1
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Setup and use Brother PC-FAX receiving
- 21No Paper
- 22Curled (video instructions available)
- 23Drum Error (Drum!)
- 24I am having a problem receiving faxes.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Toner Low or Prepare New Toner Cartridge
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Can I use voice mail on the same line as my Brother machine?
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Clean the corona wire
- 34I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 35NO TONER
- 36How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 37Page skewed
- 38Pre-Required Procedures (Linux)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Document Jam
- 41What kind of paper can I use?
- 42Turn the Toner Save mode on or off
- 43What is the "Station ID" and how do I set it?
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Cannot print after a Windows 10 update (June 2020)
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 48TONER ENDED
- 49Size mismatch
- 50Curled