FAQs & Troubleshooting
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307 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2Replace Toner
- 3REPLACE DRUM
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Confirm that a FAX I sent was received correctly
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10How to identify your Operating System (OS).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13Black lines down the page
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What is Brother iPrint&Scan?
- 16Drum Error (Drum!)
- 17I am having a problem receiving faxes.
- 18Can I use voice mail on the same line as my Brother machine?
- 19Ghost
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 22Curled
- 23Clean the corona wire
- 24The printer status is Offline or Paused.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot print from my computer via USB.
- 29What is the "Station ID" and how do I set it?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Curled (video instructions available)
- 33Jam Rear
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Pre-Required Procedures (Linux)
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Setup and use Brother PC-FAX receiving
- 39I am asked to enter a password when starting the Remote Setup application. What is the password?
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41Out of Memory
- 42Curled or wavy
- 43Black toner marks across the page
- 44Print on envelopes, labels, or thick paper from the manual feed slot.
- 45What is the difference between the toner cartridge and the drum unit?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Duplex Copy (1-sided to 2-sided)