FAQs & Troubleshooting
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280 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Does NC-2200w work with Windows Vista?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 7What driver package format is supported by my Linux distribution?
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The printer status is Offline or Paused.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Pre-Required Procedures (Linux)
- 13How do I load legal size paper in the paper tray?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18Stop my Brother machine from automatically redialing a busy number.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24How do I clean white or black spots on printed documents?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33"Paper Jam Inside" error appears on the LCD. What should I do?
- 34"Paper Jam Rear" error appears on the LCD. What should I do?
- 35"Paper Jam Tray" error appears on the LCD. What should I do?
- 36When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37Can I confirm that the FAX was sent correctly?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39What is the BRAdmin Professional software used for?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Can I print from or scan to Android™ Smartphone?
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44How can I improve poor print quality ?
- 45I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48How to identify your Operating System (OS).
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)