FAQs & Troubleshooting
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347 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4How do I load paper in paper tray#2?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8I'm using Macintosh. What is the PreScan option used for?
- 9Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Load paper in the paper tray
- 14Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 15Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 16How do I know which side up my photo paper should be in the tray?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19What is Brother iPrint&Scan?
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot remove red-eye.
- 24How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26One or more of my colors are not printing (blank). What can I do?
- 27How do I load envelopes into my machine?
- 28Print the Network Configuration List
- 29When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33The edge of glossy paper is smudged.
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 37Can I print from or scan to Android™ Smartphone?
- 38How do I adjust my Brother machine's tray use for copying and faxing?
- 39I can print but cannot scan via network. (For Mac)
- 40Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43Replace Ink
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48When I print photos, the color quality is not good.
- 49Can I connect to the Active Directory server using the LDAP feature?
- 50Change the user interface of ControlCenter3