FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Delete print jobs from the print queue.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Change the printer driver settings (Windows/macOS)
- 9The printer status is Offline or Paused.
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11Why doesn't the machine answer when receiving a call?
- 12Can I reduce the size of a received fax on this machine?
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Can I print from or scan to Android™ Smartphone?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 21Can I confirm that the FAX was sent correctly?
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Pre-Required Procedures (Linux)
- 28How to identify your Operating System (OS).
- 29When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 33Verify if the Brother machine has a dial tone
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39What can happen if the wrong paper is used in your machine.
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 41How can I clear the "PAPER JAM" error message?
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45The machine does not print anything.
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Windows 10 Support Information
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.