FAQs & Troubleshooting
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307 Results
- 51I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 52I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 53I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 54Can I still receive faxes or calls when the machine is switched off?
- 55I cannot install the driver when using the Driver Install Tool. (Linux)
- 56Set up your Brother machine on a wireless network.
- 57I can print but cannot scan via network. (For Mac)
- 58I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 59How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 60Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 61Wireless setup is requesting a WPS PIN to complete the setup
- 62How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 65I cannot make borderless prints.
- 66The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 67I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 68I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 69How many times will my Brother machine automatically redial a number?
- 70How do I clear Machine Error 46?
- 71Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 72Can I print using only the black ink cartridge when the Color cartridges have run out?
- 73I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 74I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 75When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 76The wireless connection is unstable. What can I do?
- 77I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 78Why doesn't the machine answer when receiving a call?
- 79Can I confirm that the FAX was sent correctly?
- 80Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 81My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 82I'm using Macintosh. What is the PreScan option used for?
- 83Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 84Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 86"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 87Change the user interface of ControlCenter3
- 88Scan a document from a Windows XP application
- 89Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 90Set the date and time
- 91Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 92Cannot print after a Windows 10 update (June 2020)
- 93How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 94I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 95I cannot save a file downloaded from the Brother support website (For Windows)
- 96Install the built-in drivers (For Windows 8 and Windows 10)
- 97The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 98The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 99Set up an outgoing message for Fax/Tel Mode.
- 100Locate files scanned with ControlCenter3 (For Windows)