FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Replace Ink
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Load paper in the paper tray
- 8Pre-Required Procedures (Linux)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Can I print from or scan to Android™ Smartphone?
- 17I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22What is Brother iPrint&Scan?
- 23What driver package format is supported by my Linux distribution?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26How do I factory reset the network settings?
- 27Print the Network Configuration List
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31How do I know which side up my photo paper should be in the tray?
- 32The printer status is Offline or Paused.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35I'm using Macintosh. What is the PreScan option used for?
- 36How do I load paper in paper tray#2?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44How do I load envelopes into my machine?
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Protect your Brother machine against unauthorised access over the network
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50Delete numbers stored in my Brother machine's Caller ID History.